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Questionnaire


Your opinion is very important for us to improve our services.



1. Was this your first visit to Maretarium?
  Yes
  No, I have visited Maretarium
  times before


2. The type of the ticket that you bought
  Children's ticket
  Adult's ticket
  Student's ticket
  Pensioner's ticket
  Family ticket
  School group ticket
  Adult group ticket
  Seasons ticket


3. With whom are you visiting Maretarium?
  I came alone
  With family / spouse
  With friends
  With school class/study group
  With association / society / work group
  With group through travel agent


3.1. With how many persons did you come?
  adult/s
  child/children


4. How long did your visit in Maretarium take?
  hours
  minutes


5. Where did you stay?
  In Hotel or similar, name of the place:
  In a camping area, name of the place:
  At friends or relatives
  At home


6. From which sources did you get information about Maretarium?
  Television
  Radio
  Magazine/Newspaper advertisement, Name of the source:
  Magazine/Newspaper article, Name of the source:
  Maretarium- brochure
  Other travel brochure,   Internet, From which page?
  Friends/family member
From other source, where?:


7. The significance of Maretarium in your travel plan
  Visit in Maretarium was not planned in advance
  Maretarium is the only target of the trip
  Maretarium is one tourist attraction among others


7.1 Other tourist attractions you are visiting at the same time?
  Langinkoski Imperial Fishing Lodge
  Maritime Centre Vellamo
  Sapokka Water Garden
  Archipelago
Other


8. How do you rate the following in Maretarium?



Excellent


Good


Satisfactory


Adequate


Poor

Standard of service


The staff's willingness to be of service

Amount of information on the fishes

Visibility of the fish


General cleanliness


Opening hours


Balance between the price and the experience

Location of the Aquarium


Seashop


Cafe Kristina


8.1. If you attended a guided tour, please rate the following



Excellent


Good


Satisfactory


Adequate


Poor

Expertise of the guide


Adequacy of information I received

Performance of the guide

Audibility of the voice of the guide


Visibility of the fish during the tour


General opinion of the tour


Comments on the guided tour:


9. What was the best thing about the visit?


9.1.What was the worst thing about the visit?


9.2. What services did you miss?


9.3. What would you improve in Maretarium?


9.4. Other comments on Maretarium:


10. Are you planning your next visit to Maretarium?
  Yes
  No

11. Gender

  Female
  Male

12. Birth year


13. Nationality


14. What is your reason to visit Finland

  Business
  Pleasure
  I live here



    



KOTKA MARETARIUM OY  |  Sapokankatu 2, 48100 KOTKA  |  Puh. 040 311 0330, faksi (05) 340 0082  |  info@maretarium.fi